Privacy Policy & Terms or Service

Privacy Policy

Last Updated: 4/10/25

At Moonlight Windows NZ, we respect your privacy. This Privacy Policy explains how we collect, use, and protect your personal information in accordance with the New Zealand Privacy Act 2020.

What Information We Collect

We may collect personal information such as:

• Your name
  
  

• Address and contact details (phone, email)
  
  

• Job details (e.g., property type, preferred service times)
  
  

• Payment details (we do not store card numbers; transactions are handled securely by third-party providers)
  
  

How We Use Your Information

We use your information to:

• Provide window cleaning services
  
  

• Communicate with you about bookings and updates
  
  

• Send invoices and receipts
  
  

• Improve our customer service
  
  

Disclosure of Information

We do not sell or rent your personal data. We may share it only when:

• Legally required (e.g., by court order)
  
  

• Necessary to complete a service (e.g., with a payment processor)
  
  

• You give us consent
  
  

Storage and Security

Your information is securely stored. We take reasonable steps to protect it from unauthorized access, alteration, or disclosure.

Access and Correction

You have the right to access and request corrections to your personal information. To do so, contact us at Moonlightwindowsnz@gmail.com

Terms of Service

Last Updated: 2/07/25

By booking a service with Moonlight Windows NZ, you agree to the following terms and conditions.

Services Provided

We offer residential and/or commercial window cleaning in Tauranga. All work is performed with care and attention to detail. Service includes exterior and/or interior window cleaning as agreed upon at time of booking.

Quotes and Payments

• Quotes are free and non-binding.
  
  

• Final prices may vary if job conditions differ from initial description.
  
  

• Payment is due upon completion of service unless agreed otherwise.
  
  

• We accept cash, bank transfer, and online payments.
  
  

Cancellations and Rescheduling

• Please give at least 24 hours’ notice to cancel or reschedule.
  
  

• Late cancellations may incur a fee (up to 50% of the quoted job).
  
  

• If we arrive and cannot access the property, a call-out fee may apply.
  
  

Liability

• We are fully insured for property damage and public liability.
  
  

• While we take every precaution, we are not liable for damage due to pre-existing conditions (e.g., cracked windows, loose fittings).
  
  

• If you are unsatisfied with the service, contact us within 24 hours so we can make it right.
  
  

Access

You agree to provide safe and reasonable access to the property at the scheduled time. This includes access to water if needed.

Changes to These Terms

We reserve the right to update these terms at any time. Continued use of our service indicates acceptance of the latest version.